FAQ

Q)    What documents do we have to provide to claim Funding?

A)    To be able to claim any funding with Bouncy Bear Childcare you will need to show us your child’s Birth Certificate, and confirmation of the funding you have been awarded, e.g. Two Year Old Funding Letter, 30 Hour 11 Digit DERN Code so we can issue you with a consent form to proceed. A contract from your college or university provider if they are contributing. For normal Universal 3 Year Old Funding we just need your child’s Birth Certificate.

Q)    What do I need to Bring Day to Day for Nursery?

A)    You will need remember your orange Learning Journal which will be issued when you start nursery. Please make sure that your child has the appropriate clothing for the weather, e.g. Coat if it’s raining, Hat and gloves if cold and sunhat and sun cream if hot. If your child is in Nappies you will need to provide nappies and wipes for the day (please note we don’t keep spare nappies), nappy rash cream if required and plenty of spare clothes if toilet training. It is a good idea to provide spare clothes in case your child spills something or gets messy whist painting or wet during water play etc.

Q)    What time can I access the Nursery?

A)     Depending on the session you are booked in for, Mornings are from 08:00 and you must have picked up your child by 13:00. Afternoons are form 13:00 to 18:00 and Full Days are from 08:00 to 18:00. You can of course drop of later and collect your child earlier that these times.

Q)    Will I be assigned a Key Person?

A)     Yes, All children who come to Bouncy Bear will have a named Key Person, and the Key Person will have a buddy who will support your child in the event of your Key Person being off sick or on Holiday.

Q)    Are you open on Bank Holidays?

A)     Unfortunately we are closed on Bank Holidays.